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Ten things not to learn from Big Tech on customer support
TEN things every #SaaS founder should NOT be learning from the #BigTech & other popular apps. The bigger firms have great tech stacks and scale, but their DNA was never created for supporting individual consumers – they may have a good heart, but their size makes it impossible for them to care for a single consumer. #saasboomi #not_to_be_learned 1️⃣ Don’t publish contact details, no phone numbers & definitely no email. 2️⃣ Have support forums answered by the community. Give them stars (save $$$). No usable Search, better a broken one. The genuinely interested can use Quora and Reddit, with no liability to the product owners for the accuracy of the…
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The future for Software Engineers by 2040
How latest trends will impact software engineering by 2040 and how developers can thrive. For the next three days, Azure Community Conference is happening online. With over 200+ talks across ten tracks, speakers from around the world, this is one of the largest technology conferences organized by Microsoft community enthusiasts. I was invited to deliver a talk on the future trends that are under way in the software industry. Titled “The future for Software Developers by 2040” I presented on four topics: First, the current job market, immediate changes expected post pandemic and long-term trends. Second, the changes that have in the last eighteen months around the practice “Work from…
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Using Windows Sticky notes in iPhone & iPad
I found a neat tip for #iPhone & #iPad if you are also using the OneNote/Sticky Notes app in Windows. Add #Outlook or #Hotmail in the iOS accounts & enable Notes. Now, you can use the Apple #Notes app to access the same notes that you have in Windows and Outlook.com.
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The software programming course in 1989 that changed my life for good
Today, I found an old certificate from 1989, and that set up a train of thoughts & recalling of old memories. It was the first computer programming certification given to me thirty-two years ago for completing a course on BASIC, Word-Processing & Database management. Below is a summary of my early years with IBM PC & MS-DOS. My first contact with a computing device was probably in 1986 when my uncle gifted me an Atari 2600 gaming console. I used to spend every waking hour on the device, playing games and creating quiz presentations (a question popped up on screen and an inbuilt delay before the answer was shown) and…
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Engineers and Documentation – Random thought
Today I had this thought and I am penning it down immediately here. Later, I will try and expand on this. Thanks. Fact: #Engineers don’t like to write #documentation. Probable reasons: No one reads them or gives a ‘like’ for a good one. Only the code matters (it runs) & brings $$$. Today, source #code have become self-explanatory (?). Possible Solution: #ArtificalIntelligence to analyse & generate tutorial videos :-)
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Move from Android to iOS and transfer WhatsApp from Samsung Phone to iPhone
With the public backlash against WhatsApp with their privacy policy revision, this may not be the best time for this post, but still here it is. I recently got a new iPhone. I am coming to an iPhone after exactly a decade, my last was iPhone 4 in 2010 and now it is iPhone 12 Pro. While waiting for the new phone, I made a check list of all the items and apps that needed to be moved from the Android phone (Samsung Galaxy S10 Lite) and where their data resided: Contacts – Google Contacts Calendar – Google Calendar Mail – Microsoft Outlook and GMail Notes – Evernote and Google…
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Auto backup files and photos to Google Drive in Android
Google Photos pretty much solved the problem of backing up precious photos we take on our smartphone to the cloud. This eliminated the fear of losing the pictures when you upgrade your phone or the unfortunate event of losing/breaking it. I backup all my photos and videos in the full format to an external hard-drive and to Dropbox, even then I keep a copy in Google Photos in lower resolution as it is convenient and fast to search and retrieve photos. For the last many years whenever I set up a phone for a friend or relative, next to Gmail I install and configure Google Photos and Google Keep. Even…
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Low Code and No Code – A Podcast discussion with a friend
It was fun speaking in this podcast on #lowcode & #nocode. Check it out. My friend and former Microsoftie Mr Kumaran Anandan and friends host a weekly podcast on #SoftwareArchitecture. In a recent episode I was invited to discuss about why I believe the low-code no-code platforms are (a large part of) the future of software development. A few points I mentioned in the talk (from the notes from Kumaran): Low/No Code has 15% YoY growth on IT spend. A casual search in Indian job sites show over 28,000 jobs postings for Power Apps We need to empower the employee, A Low-Code platform is a great way for…
