• Gadgets

    Oculus Quest UX is built by and for engineers

    Every few months when I pick up my Oculus Quest 2 and try it, I get annoyed by the obvious things that Meta, the social media giant that spent over $100B on VR/metaverse fails to get right. Currently, Oculus feels like a product that is made by engineers, for engineers, and used by engineers. Having a few ergonomic and user-experience designers in the team would have these sorted out. But it feels like Meta does not. And hence as a consumer using Oculus is frustrating. I really wish they get this right, I believed in the vision, paid $$$ and bought the product two years ago. But the onboarding to…

  • Venkatarangan with his new iPad Pro 11 at Apple Store, Orchid Road, Singapore
    Gadgets

    Apple, please treat users as grown-ups!

    I have an #iPhone and #iPadPro, I like their reliability. But it is infuriating how Apple dumbs down & eliminates features in the name of simplicity. Case in Point: To find a text within a #webpage in #Safari, is easy to do (CTRL-F or Menu) on a PC or Mac. In iOS or iPadOS you need to do a summersault! (Actual instructions are here) On which universe, finding a text is sharing?

  • Gadgets

    Electronic waste and recycle by providers

    Earlier I had three TVs in my house connected to Tata Sky DTH, now only one, so I have an HD set-top unused for years, a recorder HD box that is making noise, and one unused dish antenna – when I requested Tata Sky service to take them back, they flatly refused. I told them I was not looking for a buyback or cash, in fact, I volunteered to pay them for it. I feel guilty about throwing a perfectly working box(es) in the garbage and add to electronic waste unnecessarily. Unlike smartphones & say TVs, the set-top boxes are proprietary and integrated with the DTH operator’s CRM – they…

  • Technology

    Today’s special – Annoyances with apps

    Today’s post is about two annoyances I have experienced with apps: #WhatsApp and #MicrosoftEdge. Forward in WhatsApp: WhatsApp drives me nuts. Whenever I forward a picture message with a text, it leaves the text out. I have to use the share sheet (in a circular way) to share to WhatsApp again. Why can’t I select multiple photos & videos, to share them to Google Photos or Drobox for safe keeping? URL copy ‘n’ paste with Microsoft Edge: Last few days Microsoft Edge browser was driving me crazy. Every time I copy a URL from the browser address bar and then paste it in Facebook / Twitter / LinkedIn text boxes, I…

  • Microsoft

    Activating correctly the Microsoft Office 2019 Home & Student edition

    I am annoyed when companies design products to get the paying customer into doing things that are good for the manufacturer’s top-line and expensive for the customer. There is nothing wrong in upselling, but they need to be transparent on what is already provided and what’s the upgrade for. Unfortunately, this stealth mode operations are a common theme in the world of Windows PCs and Android Smartphones for decades. The excuse they provide is that there are wafer-thin margins in the business, unlike Apple, who operate on the higher end of the market. Though I am not a fanboy of Apple products, I admire Apple for remaining clean in this…

  • Toy Train at the Phoenix Mall, Velachery
    Chennai

    In India horn sound chases you everywhere

    In India, horn sound chases you everywhere, even in the malls. You don’t get respite from it. I find it crazy that mall owners in Chennai like those of Phoenix Mall, Velachery and Forum Vijaya Mall, Vadapalani do this – run toy trains on the corridors, leaving no space for shoppers to walk. P.S.: I created this amateur video for fun in a few minutes with the “Video Editor / Photos” that comes OOB with #Windows10.

  • Lounge

    Did I win Rupees One Lakh?

    I received an envelope by post today and it offered a Rupees One Lakh cash certificate for a lucky draw I never participated. At first glance itself it was clear this offer was a hoax. The give-aways were: The spelling of URGENT & no “From Address” in the envelope, The Kolkata address, but you are based in Delhi, The eagerness in the “Terms and Conditions” for getting your Bank, PAN & Aadhaar details. Snapdeal has confirmed this to be not from them. For wider awareness, I am sharing this here.

  • Customer Support Call Centre
    Lounge

    Strange are the ways customer support works

    This is now an SoP (Standard Operating Procedure) of support teams. They don’t reply by email, instead, call you once, you will miss because you have a life & busy, immediately they close the ticket. They don’t retry calling. The intention is not to help the customer, only to close the ticket at the earliest.   And why can’t their own Mobile Apps be used for this? You get notifications all the time for all marketing messages from them, but not for customer support ticket that you really want to know about. Strange are the ways of corporate companies. #PoorService #CustomerSupport