Ten days back when I reached Singapore from Los Angeles by Singapore Airlines (my favourite next to Jet Airways) I realized my checked-in bags haven’t reached Singapore. I had through checked in the bags with United from Seattle, and though in LA there was over 3 hours time before the Singapore flight the bags didn’t make it. It was not only my bags but that of 10-12 other passengers. The saving grace was when I went to the Lost and Found counter of Singapore Airlines (SG), they already had a printout ready with information tracing my bag, where it was and when it will come to Singapore. So the bag technically didn’t go missing but didn’t make it on the flight I came.
SG teller at the Lost and Found gave me a printout acknowledging the incident, SG$120 to cover one day of my incidentals, a toiletry bag with a spare T-shirt all without asking – the way it should be done. I was promised the bags will be coming in the next flight from LA, they will call and leave the bags with my hotel, and the next day morning when I get up the bags will be in my hotel. So it was there next day. I really felt I was handled with respect, professionalism and the incident got resolved quickly and well by Singapore Airlines.