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My woes with Sun Direct DTH

Fed up with the local cable TV operator (which is a Monopoly in my area just like everywhere else in Chennai) a few months back I switched the remaining 3 Television connections in my house to Sun Direct DTH. In my working den I have been having Tata Sky for more than a year as I like to watch STAR World and other English channels, and Tata Sky at time had good packages for that.

The offer of Rs.2999 for Set Top Box and One Year Free Tamil Channels from Sun Direct was ideal for the two televisions in the living room and my parent’s room – as they watch mostly Tamil Channels and some English News channels, that’s all. Since I have a 5-year-old son, for my bedroom I opted for the add-on package of “Pluto” that includes Pogo and Cartoon Network for Rs.27 per month. All was well for some time. Recently one day, Pogo and CN stopped working and son started screaming. I called Sun Direct customer care after few minutes of verifications the person insisted I say whether I am a customer or a dealer  – though I introduced myself as “Venkatarangan” husband of “Lakshmi Venkatarangan” in whose name the connection is.  He explained that I have to renew my package (Pluto) to get this and to do this I have to disconnect, call again and this time gets connected to their “Recharge” department. After doing that, it turned out to be that I have to renew the “Pluto” every month. Can you believe it?. I can’t give a standing instruction that I need these channels/packages for every month. Even though I have a balance of over Rs.200 in my account, Sun Direct would like you to speak to them every month and renew it. The customer care representative said please make a note that your package expires on 24th Feb 2009, so remember to call us near that time and renew again. As a customer, it is our job to remember and call them – what a great service in this digital age.

Sun Direct DTH - Packages
Sun Direct DTH – Packages

After doing that I thought it will be easier doing this through their web site. It turns out this is the same way in the web site as well, and the web site works only with Internet Explorer. I learned this when I used Firefox to login and change the default password, it kept saying the password I gave didn’t meet minimum length – it turns out their JavaScript/DOM access is scripted only with IE in mind.

So if you decide to purchase Sun Direct DTH, though there are no issues on the Broadcast quality, you will find their customer care and web site will test your patience from time to time – be prepared for that!. In Customer care, online and mobile access – Tata Sky is superior and miles ahead.