In the last six months, I have ordered over 15 electronic items in total from Snapdeal.com including Toshiba 46 inches TV and several TP-Link wireless devices. I have got the best prices, speedy delivery and always shrink-wrapped brand-new products as advertised till this instance.
Disclosure: I write reviews about products that I have bought for my usage or my friends and paid in full. There were no sponsorship or advertisement, or commission of any sort involved in this post.
It started on 19th July 2014, when I ordered for a “JBL Flip 2 Wireless Portable Stereo Speaker-Red” for Rs.5780. The price for the same device was over Rs.8000 when I checked in retail outlets including Croma and a shop in Phoenix mall. I was looking for a speaker that I can connect using Bluetooth to my iPad so that I can hear exercise/yoga apps audio louder and connect to my Nokia Lumia 925 using NFC for listening to music albums from Nokia MixRadio. The specs of the speaker were impressive, over 5 hours of battery life on a single charge, 2 x 6 W stereo speakers,100Hz-20Khz (good audio range) and lightweight. The Nokia or Bose speakers were too expensive for my usage & liking. I didn’t go for other models of JBL like Charge or Pulse as I didn’t need them to be a portable battery pack as well.
The speaker was advertised in Snapdeal to get delivered in a few days, but it took 10 days, and I got a package on 28th July. I was shocked when I opened the cover, it was a dirtied speaker which was obviously used for many months probably as a demo piece. I know that Snapdeal is a marketplace where thousands of sellers sell and statistically there is bound to be a bad apple and I was betting on the TrustPay 100% guaranteed system for a refund.
I called Snapdeal and they picked up this bad package. After the next few days, I got an email that the return was verified, and they will be shipping a new one. Waiting for the next 2 weeks, on August 11th, I got a package. Opening it I found a shrink-wrapped new piece of the same specification.
Now I am happy with the product and Snapdeal service. My only complaint is that it took 1 month to get a Bluetooth speaker.