Gadgets

Nokia 5.3 – Pure Android and good audio

An elderly relative of mine wanted to replace his Asus Zenfone Max Pro M1, which I had gotten for him two years back, with a new phone. The Asus phone was working fine, but I had to do what he asked, which I did.

I was looking for phone with a good battery, loud audio, plain Android OS without any crapware, and no frills. My search stopped with the new Nokia 5.3 for Rs.13,999 from Amazon India.

Disclosure: I write reviews about products that I have bought for my usage and paid in full. There were no sponsorship or advertisement, or commission of any sort involved in this post. 

The phone’s specification was:

  • Qualcomm 665 Processor
  • 6.55″ HD+ Screen
  • 4GB RAM
  • 64GB Storage
  • Android One 11 with 2 years software upgrades and 3 years of security updates
  • 4000 mAh battery, enough for 2 days
  • Quad Camera (Rear 13MP)
  • MicroSD slot
  • USB-C Port & 3.5 mm Earjack
Unboxing of Nokia 5.3
Unboxing of Nokia 5.3

The box comes with the phone, charger, USB cable, a transparent protection case (surprise) and an earphone (another surprise). 

The phone feels super thin and comfortable to hold. Audio was loud and clear which was important for the elderly I was getting the phone for.

Nokia 5.3
Nokia 5.3

Issue with Amazon

After I opened the package from Amazon India, I noticed the seal was loose and there were extensive fingerprints all over the plastic wrapper, and on the phone’s display. Immediately I called Amazon (you had to speak to them for returning Smartphones), the representative listened to my complaint and put me on hold for a minute.

Coming back, he told me how much Amazon values its customers, especially one like myself who had been shopping with them for the last 19 years (from Amazon USA days). He said he had arranged for a hand to hand replacement which will reach me within the next 24 hours, and he will ensure the replacement will be perfect, which it was. The representative was super helpful unlike other companies I have dealt with in the past.

I wish the checks had happened the first time itself, but unfortunately these unpleasant things are bound to happen, and it is important how a company handles it the fallout. Overall, I am liking the phone and I appreciate the attention to detail and customer caring by Amazon.

1 Comment

  1. Rather I had a bad experience with Amazon customer suppor & Google won my heart! Long story warning :-)

    Recently I bought a HDD SATA cable and instead I got a mini-USB :-(. Same day I returned it and after getting the product, the supplier (from Delhi) looked at my address and went to my company’s Google listing and added a review saying fraud along with my name !!!

    I spoke to Amazon more than 10 times, sent mail more than 20 times, tweeted to their support handle….nothing worked. In fact the same supplier have been doing this to many of his product buyers from Amazon…his google profile showing all such reviews. I explained this too to Amazon, sent screen shots. Amazon could see that I buy for more than a lakh on an average / month and this cable is less than 300rs.

    They were investigating for almost a month. Imagine my biz google review showing my name as fraud ! and we were actively recruiting! Note that my account with Amazon is a Biz account !! I went to the extend of asking them to close my entire Amazon account, they simply sent the link for that !! :-)

    After all my tries with Amazon went in drain, I contacted Google, they came, listened, showed their review policy and explained why they couldn’t help. But then I escalated and someone in Google looked at the complete story and removed the review. :-)…finally I am not fraud !! ha ha.

    Now it’s been more than a month and no message from Amazon asking about my support case.

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