An elderly relative of mine wanted to replace his Asus Zenfone Max Pro M1, which I had gotten for him two years back, with a new phone. The Asus phone was working fine, but I had to do what he asked, which I did.
Disclosure: I write reviews about products that I have bought for my usage and paid in full. There were no sponsorship or advertisement, or commission of any sort involved in this post.
The phone’s specification was:
- Qualcomm 665 Processor
- 6.55″ HD+ Screen
- 4GB RAM
- 64GB Storage
- Android One 11 with 2 years software upgrades and 3 years of security updates
- 4000 mAh battery, enough for 2 days
- Quad Camera (Rear 13MP)
- MicroSD slot
- USB-C Port & 3.5 mm Earjack
The box comes with the phone, charger, USB cable, a transparent protection case (surprise) and an earphone (another surprise).
The phone feels super thin and comfortable to hold. Audio was loud and clear which was important for the elderly I was getting the phone for.
Issue with Amazon
After I opened the package from Amazon India, I noticed the seal was loose and there were extensive fingerprints all over the plastic wrapper, and on the phone’s display. Immediately I called Amazon (you had to speak to them for returning Smartphones), the representative listened to my complaint and put me on hold for a minute.
Coming back, he told me how much Amazon values its customers, especially one like myself who had been shopping with them for the last 19 years (from Amazon USA days). He said he had arranged for a hand to hand replacement which will reach me within the next 24 hours, and he will ensure the replacement will be perfect, which it was. The representative was super helpful unlike other companies I have dealt with in the past.
I wish the checks had happened the first time itself, but unfortunately these unpleasant things are bound to happen, and it is important how a company handles it the fallout. Overall, I am liking the phone and I appreciate the attention to detail and customer caring by Amazon.