A Transparent or a Poor Service from a Telco?

Is this an example of a transparent customer support from a #TELCO or of a poor service, you decide.

At my office, we have a Reliance Jio #JioFi card. The data speeds were good till 2 days ago. Suddenly, it became too slow and with only 4 out of 5 bars. On complaining, I got a call from an engineer who logged the location, then a little later when I called up he reported that it was a 3rd party tower issue and it will be fixed in 24 hours. It seems the third party hasn’t paid their Power bill (!) and as a result the tower was down.

On one hand, I am happy with the transparency and a commitment to resolve this by 24 hours – normally TELCOs try their best to push-back and plead ignorance of any problem.

On the other hand, I am disappointed at the business process and the quality of service delivery they have got.