I had to come to Mumbai today and so I had my office book an e-ticket for me in Jet Airways from Chennai – Mumbai 7AM flight. Yesterday late evening I was told the meeting got postponed so I thought it to be better to move myself to the next flight – the one that leaves Chennai at 9:15AM. When I checked Jet website for the availability in 9:15AM flight I noticed the fares to be only Rs.5280 against Rs.7800 (or so in my earlier booking) for the 7AM flight. So I called up Jet over phone – cancelled my earlier booking and made a new booking over Internet. All this is routine stuff, but the reason of this post is that it all (Cancellation and New booking) got done within 10 minutes – Thanks to Jet Airways well-informed Call Centre Operators and their efficient website.

The best part of the online booking was that Jet now allowed me to choose the seat, checkin and even print the boarding pass right from my desktop. This definitely saves the trouble of queueing up in the check-in counters. If you travel with just an hand baggages (like me with my Laptop today), with the printed boarding pass you can go directly to the security check. Remember to take a valid photo-id (I showed my Tamilnadu state Driving License), they check for it in couple of places along the way.

Being a frequent flyer, I have had the chance to travel in over a dozen airlines (or more) around the world and I can certainly say when it comes to Service (both In-Flight and Ground) no other airline comes close to Jet’s superb track record. Next will be Singapore Airlines. The best part about Jet’s staff is that most of the time they anticipate your needs or get it right away after being told; And all the time you will be greeted with a genuine smile. Certainly “Naresh Goyal” and his team deserves a big “Kudos” for creating such a first class team.

Read here CNN’s recent interview with Naresh Goyal

Read here my earlier post (July 2004) which was also about Jet Airways

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